Welcome to Vine Law
The level of service and client satisfaction we provide is fundamentally important to us.
Service Level Guarantee
On each matter you ask us to deal with for you, if you feel you have not received the level of service you expected, you will not be obligated to pay our fee. All we ask in return is that your decision is a fair and principled one and that you tell us what you were unhappy with and why so that we can put it right in the future.
If something isn’t working, we want to know so that we can review what we do and make any changes that are needed. It’s all part of the collaborative relationship we have with our clients.
Secure and efficient client portal
Our clients will have access to our secure client portal. This allows us to work with you, wherever you are. You can upload documents and information securely to the portal and we can share documents and collaborate with you in a secure environment. Not only does this give you additional confidence in security at a time when we are all having to rely on more remote communication, but it also significantly speeds up the whole process of any matter you need us to deal with.